Privacy Policy

1. Introduction

Welcome to Sovex ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights when you visit or make a purchase from sovex.co.in.

2. Information We Collect

When you create an account, place an order, or interact with our services, we may collect:

• Personal Details: Full name, email address, phone number, and delivery/billing address.
• Order Information: Products purchased, order history, transaction identifiers, and communication records.
• Device & Usage Data: IP address, browser type, operating system, and interaction logs on our website.
• Payment Details: Payment transactions are securely processed via PCI-DSS compliant third-party payment gateways. Sovex does not store your full debit/credit card numbers or UPI PINs.

3. How We Use Your Information

We utilize your personal data for the following purposes:

• Processing and fulfilling your apparel orders.
• Delivering parcels to your doorstep through verified logistics partners.
• Sending transaction alerts, order status updates, and OTP authentications.
• Providing dedicated customer support and handling inquiries or returns.
• Enhancing platform security, preventing fraud, and optimizing website user experience.

4. Information Sharing & Third Parties

We do not sell, rent, or trade your personal information. We only share necessary data with trusted service partners to operate our e-commerce services:

• Courier & Logistics Partners: (e.g. Delhivery, Shiprocket) to deliver your clothing items.
• Payment Processors: to verify and process online payments securely.
• Legal & Compliance Authorities: if strictly required by applicable Indian laws or government mandates.

5. Data Security

We implement industry-standard 256-bit SSL encryption and strict administrative safeguards to protect your personal data against unauthorized access, loss, or misuse.

6. Contact Us

If you have questions or concerns regarding our Privacy Policy or your personal information, please reach out to our team: